Every business with regular customers has the same ledger: the one sitting in the cash drawer, frayed at the edges, carrying several different handwritings. And when the end of the month comes, the same sentence is heard: "This line isn't mine."
The problem isn't the tab, it's where the record lives
Running open accounts is not a bad practice; in a neighborhood eatery, a café near a hotel or a restaurant in an industrial park, it is the backbone of revenue. The problem is that the sale happens at the POS while the record is kept somewhere else. As long as the POS and the ledger are separate, the two records will never match exactly.
The solution is to bring the ledger inside the POS. Whichever account a sale goes to is selected at the POS, recorded line by line on the account, and the balance is updated instantly. At the end of the month, a statement is printed and there is nothing left to discuss.
Credit limit: let the system guard the line
Every business has a threshold it knows but finds hard to say out loud. In Genu, you define that threshold per customer. When the limit is exceeded, the system either warns the cashier or rejects the sale outright. Which one you choose depends on your relationship with the customer; but the decision doesn't have to be made by the staff member standing at the counter at midnight.
Due dates and payment days
Each account gets a payment day and a due date. The corporate customer who pays on the fifth of the month doesn't get mixed up in the same list with the local trader who settles weekly. Upcoming and overdue payments are shown separately in the panel; collection follow-up relies on a list, not on memory.
Complimentary items and discounts are recorded too
Businesses that run open accounts often serve items on the house. The problem is not the complimentary item itself, but doing it without a record. In Genu, complimentary items and discounts can be applied both at the moment of sale and on an existing balance, and both are written to the ledger. You can define a fixed-amount discount for a specific account, so the promise of "a special price for you" isn't calculated by hand on every sale.
A picture that joins the end-of-day report
Customer account balances are reflected in the end-of-day report and the manager panel. When you look at the day's revenue, you see separately how much went into the till and how much was charged to accounts. Without this distinction, revenue looks high while cash flow gets squeezed.
Switch it on if you need it; otherwise you never see it
The customer accounts module is off by default in Genu. If you don't work with open accounts, no such payment method appears at the POS and your screen stays uncluttered. The day you need it, you switch it on in settings.