Genu
Core

Offline POS — Works Without Internet

Offline POS is how Genu keeps selling on a cashier PC with Genu Desktop installed when the internet goes down. During the outage, table, pickup, delivery and counter orders are entered; payments are taken and checks are closed or parked. Charging and collecting on customer accounts, till expenses, cash count and closing the day also work. Printers connected to the cashier PC keep printing checks and kitchen tickets. Because cashier PINs are verified on the cashier PC, shift changes and the screen lock keep working. When the connection returns, actions are applied to the cloud in order and each exactly once; the cashier doesn't press anything. The start and end times of the outage are listed in the end-of-day report. The Z slip and tickets for printers in another building or on a sub-station print once the connection is back. A fault at your internet provider doesn't stop sales at the till.

Highlights

  • Table, pickup, delivery and counter orders during an outage.
  • Payments, closing checks and parking checks without internet.
  • Customer account sales and collections, till expenses and cash count carry on.
  • The day can be closed during an outage.
  • Printers connected to the cashier PC keep printing checks and kitchen tickets.
  • Cashier PINs are verified on the cashier PC; shift changes and screen lock work.
  • Each action syncs to the cloud exactly once; outage times appear in the report.

How It Works

  1. 1

    Install Genu Desktop

    Install the app on the cashier PC and pair it with the 6-digit code.

  2. 2

    Work as Usual

    While online, every action is written to the cloud instantly.

  3. 3

    Keep Going Offline

    If the internet drops, the till keeps selling and actions queue on the cashier PC.

  4. 4

    Automatic Sync

    When the connection returns, actions reach the cloud and the outage window goes into the end-of-day report.

Frequently asked questions

Can I keep selling when the internet goes down?

Yes. On a till with Genu Desktop, orders, payments, closing checks and printing carry on throughout the outage.

Do I have to do anything when the connection comes back?

No. Actions taken offline are applied to the cloud in order, each exactly once; the cashier doesn't press a button.

Can cashiers change shifts during an outage?

Yes. Cashier PINs are verified on the cashier PC, so shift changes and the screen lock keep working.

What do I need for offline operation?

Genu Desktop installed on the cashier PC. During an outage, tickets print on the printers connected to that PC.

Get Started →

Modules in the same group

POS and ChecksTable map, check lock, split payments, takeaway sales, live till cash and Z report on one cashier screen.Split PaymentsSplit the bill by person, by item or by amount; take cash, card and meal cards on the same check.Delivery, Pickup and CounterTable-free sales at the same cashier: numbered delivery checks, per-channel prices, packaging fee, one-tap payment.Parked ChecksAn unpaid check frees the table and waits in the cashier's Parked tab until it is collected.Check Lock and Event LogTwo devices cannot edit the same check at once; the second one watches and every takeover is recorded. Each check's 'who did what' log opens from the till.End-of-Day (Z) ReportSales, payment methods, VAT, voids and comps, emailed to you and your accountant at the time you choose.
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