Terms of Service

1. Parties

This Terms of Service Agreement (the "Agreement") is entered into between the parties set out below and governs the terms and conditions for the use of the Genu platform.

• Service Provider: Özer Güzel / Gelen Medya, Atatürk Mahallesi Ali Kemali Caddesi No:8 D:8 Merkez/Erzincan 24000, Tax No: 4530769425 ("Genu", "we", "the company")
• User: The natural or legal person who registers on the Platform ("User", "you")

By accessing, registering on or using our services, you confirm that you have read, understood and accepted all terms and conditions of this Agreement.

2. Definitions

• Platform: The hospitality operations platform and all related services offered through the genu.tr, app.genu.tr, garson.genu.tr, mutfak.genu.tr, kasa.genu.tr and {slug}.g-qr.tr domain names.
• Venue (Business): The profile of a restaurant, café, bistro, bar, hotel or similar hospitality business created and managed by the User on the Platform.
• Menu: The digital product catalogue created by the User through the Platform and presented to guests.
• Operations Modules: All of the Waiter (table/call management), Kitchen (KDS – kitchen display) and Cashier (bill, order, payment) modules.
• Staff: Employees (waiters, kitchen staff, cashiers, managers) authorised by the business-owner User who access the operations modules with PIN-based login.
• Subscription Plan: Refers to one of the Basic, Premium, Pro or Enterprise packages.
• End User (Guest): Persons who visit the User's business and use the digital menu / ordering flow.
• AI Assistant: Genu Assistant (branch and “Merkez” (headquarters) view), Genu Pazarlama (Genu Marketing) and other AI-assisted features offered in the panel; tools that answer questions on business data, generate suggestions and prepare actions to be submitted for the user's approval.
• AI Client Connection (MCP): The User connecting an AI client of its own choice (e.g. ChatGPT, Claude or another client that supports the Model Context Protocol) to its Genu account with the approval it gives from the panel, and that client accessing Genu data within the scope of the connection.

3. Scope of Service

Genu offers the following services:

• Creating, managing and publishing digital menus
• QR code generation, table- and area-based management
• Menu view analytics and business reporting
• Announcement and pop-up management (on Premium plans and above)
• Waiter module: table-based call handling, order creation, bill transfer
• Kitchen module (KDS): station-filtered order screen, preparation time tracking
• Cashier module: closing bills, split payment, receipt / invoice printer integration
• Staff management: role-based authorisation and PIN-based secure login
• Augmented reality (AR) / 3D product visualisation (Premium and above)
• Custom domain configuration (Premium and above)
• Customer feedback management
• AI-assisted features: menu import, menu translation, product image enhancement, end-of-day summary and AI Assistants; actions suggested by the assistants are applied only with the user's approval
• The ability of the User to connect an AI client of its own choice to its Genu account through the AI Client Connection (MCP)

The scope of the services varies according to the subscription plan. For the current plan comparison, please see our pricing page.

While Genu does not guarantee that the services will be provided uninterrupted or error-free, it undertakes to make the necessary efforts to provide the services with reasonable commercial care and skill. Users will be informed of possible disruptions before planned and emergency maintenance work.

4. Subscription & Payment

4.1 Subscription Plans

Genu offers Basic, Premium, Pro and Enterprise subscription plans for different needs. The features and pricing of each plan are announced on the Platform and may be changed with prior notice.

The Enterprise plan can be purchased through the Platform for 2 or 3 branches. The annual fee per branch equals the annual fee of the Pro plan announced at the time of purchase or renewal; the total fee is this amount multiplied by the number of branches. The number of branches can only be changed through a new purchase; the new annual period starts at the time of payment and the remaining time of the previous period is not deducted from the new fee. For 4 or more branches, the scope and fee of the Enterprise plan are determined separately between the parties.

4.2 Payment

Payments are made through the infrastructure of iyzico Ödeme Hizmetleri A.Ş. Credit cards, debit cards and other payment methods supported by iyzico are accepted. Your payment details are not stored by us; all payment transactions are carried out through iyzico's secure infrastructure.

4.3 Billing

Subscriptions are billed annually. An email notification is sent for automatic renewal before the subscription period ends. Invoices can be downloaded from the Platform.

4.4 Cancellation and Refund

Subscriptions are annual and paid in advance. You can cancel your subscription at any time; the cancellation takes effect at the end of the current subscription period and no full or partial (pro-rata) refund is made for the remaining time. The mandatory rights of users who qualify as consumers under Law No. 6502 and the Mesafeli Sözleşmeler Yönetmeliği (Distance Contracts Regulation) are reserved to the extent applicable; in the case of a service defect attributable to Genu, the user's rights are determined under the applicable legislation. Subscriptions purchased before 1 October 2026 remain subject to the refund terms in force on the date of purchase. For detailed terms, see the Delivery & Refunds Policy.

4.5 Price Changes

Subscription fees may be changed by giving at least 30 days' prior notice. If you do not accept the change, you have the right to cancel your subscription before the new price takes effect.

5. User Obligations

When using the Platform, you agree to comply with the following rules:

• To comply with the laws of the Republic of Türkiye and all applicable rules of international law
• To ensure the security of your account; not to share your password and staff PIN codes with third parties
• To open staff accounts only to authorised employees; to revoke the access of staff who leave immediately
• To use real and accurate information on the Platform; not to keep misleading content, prices or allergen information
• Not to upload content that infringes the intellectual property rights of others
• Not to use the Platform for illegal or harmful activities
• Not to attempt to test, break or subvert the security of the Platform
• To process guest and staff personal data only in line with the purpose of the service and to comply with KVKK (Law No. 6698 on the Protection of Personal Data) obligations
• If it has opened an AI Client Connection (MCP), to manage this connection, the AI provider it has chosen and the actions carried out through the connection under its own responsibility; to disconnect a connection that is no longer used from the panel
• If it has opened an AI Client Connection (MCP), to inform its staff, pursuant to Article 10 of KVKK, that staff names, roles, shift plans and working-hour records may be transferred to the AI provider it has chosen; and, if AI Assistants are used, that staff roles, shift hours and sales totals may be transferred to Genu’s AI provider without names, under a pseudonymous label

The User is personally responsible for all content it uploads through the Platform (product photos, descriptions, prices, etc.). Genu is not obliged to verify the accuracy of this content.

The User is the data controller with respect to guest information it records on the Platform itself (orders taken by phone, customer records, the person who will collect the order); it is obliged to inform the data subjects and, where necessary, to obtain their consent. The User may not use this information to send messages through Genu’s messaging infrastructure. A remote-order restriction placed by the User on a guest applies only in its own business; it is not shared with other businesses.

5.1 AI Features

AI Assistants carry out on business data only the actions the user has approved in advance. The assistant cannot initiate an action on its own; each action runs under the approving user's own authority after what will be done has been clearly shown to the user and the user has approved it, and the approver's name is written to the activity log together with the previous and new values of the action. A suggestion that is not approved is not applied.

For an AI client it has connected itself (MCP), the User may allow changes to be applied directly without being submitted for approval in Genu; it makes this choice from the panel, can revoke it at any time, and every change made in this way also appears in the activity log. The authority of the connection cannot exceed the panel authority of the user who opened the connection.

The user is responsible for the results of actions that are approved or made under this preference. AI outputs may be inaccurate or incomplete; Genu does not undertake that the assistant's suggestion or the text it produces (translation, product description, summary, campaign suggestion, etc.) is the right decision for the business. The data the assistants can access and the AI provider to which this data is transferred are listed in the Privacy Policy; personal data of guests is not transferred to the AI Assistants or to the AI Client Connection, and no data received via WhatsApp is used in AI features. Staff names are not sent to Genu’s AI provider; staff are passed to this provider only under a pseudonymous label, and the response is shown to the user with real names.

6. Intellectual Property

The Platform and all software, design, graphics, text and other materials in it belong to Özer Güzel / Gelen Medya and are protected under the Turkish Law on Intellectual and Artistic Works (Fikir ve Sanat Eserleri Kanunu).

Under this Agreement, the User is granted a limited, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform. This licence does not cover copying, reverse engineering or creating derivative works of the Platform code.

All rights to content uploaded by the User to the Platform (menu images, product descriptions, etc.) belong to the User. The User permits Genu to process and store such content for the purpose of providing the service.

7. Limitation of Liability

Genu cannot be held liable for indirect, incidental, special or consequential damages (loss of revenue, loss of data, loss of reputation, etc.) arising from the use of the Platform.

In any event, Genu's maximum liability is limited to the subscription fee paid by the user in the 12-month period preceding the event giving rise to the damage.

AI Assistant actions approved by the user and actions carried out through the AI client the user has connected itself are the user's own actions. Genu does not choose or supervise the AI provider the user has chosen and connected; Genu is not responsible for this provider's acts, the way it processes data or its terms of service.

Genu is not responsible for service disruptions in cases of force majeure (natural disaster, war, epidemic, government decision, infrastructure failures, etc.).

8. Suspension of Service

Genu reserves the right to suspend your account in the following cases:

• Your breach of this Agreement
• Your failure to fulfil your payment obligations
• Your use of the Platform for illegal purposes
• Your infringement of the rights of third parties

Reasonable prior notice will be given before suspensions that do not require emergency action.

9. Termination

Either party may terminate this Agreement by giving prior notice. In the event of termination:

• The User's access ends at the end of the subscription period.
• The User is given a reasonable period (at least 30 days) to export its data.
• At the end of this period, user data is securely deleted.

10. Changes

Genu reserves the right to amend this Agreement by giving prior notice. For material changes, a notification is sent to your registered email address. Continuing to use the Platform after the date of the change means that you accept the updated terms.

11. Dispute Resolution

The law of the Republic of Türkiye applies to the resolution of disputes arising from this Agreement. The parties agree to attempt an amicable settlement first. If the dispute cannot be resolved within 30 days, the Erzincan Courts and Enforcement Offices have jurisdiction.

Users who qualify as consumers may apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) to exercise their legal rights.

12. Pickup and Delivery Orders

This section applies to End Users who place pickup or delivery orders through the Genu menu of businesses. The party to the order is the relevant business; Genu enables the order to be transmitted.

• Pickup and delivery orders require login with WhatsApp. The login is valid for 24 hours from the moment you last wrote to the Genu line; the order status (confirmed, ready, delivered) is notified via this line.
• The order is transmitted to the business when you accept these terms at the confirmation step and confirm the order (the confirmation button in WhatsApp or the confirmation in the menu). An order not confirmed within 10 minutes is not transmitted and is cancelled.
• If you do not collect an order you have confirmed, the business may restrict your ability to place remote (pickup/delivery) orders at its own venue. No fee is charged to you for this reason; you can continue to order on the premises. The record of an uncollected order is kept only at the relevant business and is not shared with other businesses.
• Payment is made to the business when you collect the order.

13. Contact

You can contact us with your questions regarding these Terms of Service:

• Company: Özer Güzel / Gelen Medya
• Address: Atatürk Mahallesi Ali Kemali Caddesi No:8 D:8 Merkez/Erzincan 24000
• Email: bilgi@genu.tr