Queue Management — Live Place on Phone
When the venue is full, a guest joins the queue from the venue page in the QR menu; they enter a name and party size (these fill in by themselves if they are signed in with WhatsApp) and follow their place live on their phone. When a table is ready, staff call them from the till or the waiter screen, and if the guest's phone is on record a WhatsApp message is sent. Staff seat the guest or mark them 'no-show' or 'cancelled'. The queue is switched on in the venue settings and is invisible to guests while off. This is the waiting line at the door; it is separate from the 'order ready screen' that shows ready order numbers on the dining-room TV.
Highlights
- Guests join the queue by QR; no app to install.
- They follow their place live on their phone.
- Staff call them when a table is ready; a WhatsApp message goes out if their phone is on record.
- Staff seat them or mark 'no-show' or 'cancelled'.
- Managed from the till and the waiter screen.
- Switched on in the venue settings and off when you want.
How It Works
- 1
Switch the Queue On
Turn the queue feature on in the venue settings.
- 2
The Guest Joins
The guest joins from the venue page by entering a name and party size.
- 3
Live Tracking
The guest follows their place live on their phone; staff see the waiting list at the till or on the waiter screen.
- 4
Call and Seat
When a table is ready staff call the guest and a WhatsApp message goes out; the guest who arrives is seated.
Frequently asked questions
How does a guest see their place in the queue?
On the page where they joined, live on their phone; the screen updates by itself as the queue moves.
How is the guest told when a table is ready?
Staff call the guest; if the phone number is on record a WhatsApp message is sent.
Is this the same as the order ready screen?
No. The queue is the line of guests waiting for a table at the door; the order ready screen shows ready order numbers on the dining-room TV.