Genu Desktop Automatic Updates
Automatic updating is how Genu Desktop downloads and installs new versions on the cashier PC by itself, so the venue never has to call a technician or download files. When the till is idle or on the screensaver, the update installs without asking. If the till is in use, the cashier is asked with “Update now” or “Later”. An update never starts while a payment is being taken or a ticket is printing; it waits until that finishes. During installation the screen says the computer must not be switched off, and when it's done a “Genu updated” notice appears. When needed, the Genu team can send update, restart or log-request commands from the panel to help remotely. The till, waiter, kitchen and manager screens open in the browser, so they run the latest version every time they load. Your team keeps serving while the software stays current.
Highlights
- New versions download by themselves in the background.
- Installs without asking while the till is idle or on the screensaver.
- If the till is in use, the cashier chooses Now or Later.
- Updates wait while a payment is taken or a ticket prints.
- The install screen warns not to switch the computer off.
- The Genu team can send remote update, restart and log-request commands from the panel.
How It Works
- 1
New Version Released
Genu publishes a new version of Genu Desktop.
- 2
Downloads in the Background
The cashier PC downloads the new version in the background, even during service.
- 3
Installs at the Right Moment
If the till is idle it installs without asking; if in use, the cashier is asked.
- 4
Back Where You Left Off
When installation finishes, a “Genu updated” notice appears and the till opens again.
Frequently asked questions
Will an update lock the till during service?
No. If the till is in use the cashier is asked, and an update never starts while a payment or print is in progress.
Do I have to install updates manually?
No. Genu Desktop downloads new versions itself and installs them while the till is idle.
If something goes wrong at the till, can support help remotely?
Yes. The Genu team can send update, restart or log-request commands from the panel.