Commission-Free Pickup and Delivery Orders
With Genu a guest can order for pickup or delivery from the QR menu without being at a table. The venue switches the two channels on separately, sets a minimum basket and a delivery fee, and can give items a separate pickup and delivery price. Orders are accepted only during the venue's opening hours; outside them the guest sees the opening time. The guest signs in with WhatsApp and confirms the order within 10 minutes, either in the menu or with the button in the WhatsApp message; if they do not, the order is cancelled and never reaches the venue. A confirmed order lands in the till's Online tab for staff approval; approval, ready, on-the-way and delivered steps are shown to the guest on a live screen and sent as WhatsApp messages. The delivery fee is added to the bill. Payment is made to the venue on delivery or at pickup, and Genu takes no per-order commission. A customer who confirms an order but never collects it is marked 'No-show' at the till; once the count reaches the venue's limit (default 2) they can no longer order remotely from that venue, while ordering at the table still works. A manager can also close remote ordering for a specific phone number. These records belong to that venue only. The Online tab is part of the till screen in the Pro plan.
Highlights
- Pickup and delivery are switched on separately; the venue sets the minimum basket and delivery fee.
- Items can have a separate pickup and delivery price.
- Orders are accepted only during opening hours; outside them the opening time is shown.
- The guest signs in with WhatsApp and confirms within 10 minutes, in the menu or with a WhatsApp button; unconfirmed orders never reach the venue.
- The order reaches the till's Online tab for staff approval.
- Approval, ready, on-the-way and delivered steps reach the guest on a live screen and by WhatsApp message.
- The delivery fee is added to the bill; payment is made to the venue on delivery or at pickup.
- No per-order commission.
- A customer who does not collect an order is marked 'No-show'; at the limit they can no longer order remotely from that venue.
How It Works
- 1
Switch the Channels On
In the online ordering settings turn pickup and delivery on separately and enter the minimum basket and delivery fee.
- 2
The Guest Orders
The guest picks pickup or delivery in the menu, signs in with WhatsApp and confirms the order within 10 minutes, in the menu or with the WhatsApp button.
- 3
Approve at the Till
The order lands in the till's Online tab; once staff approve it, preparation starts.
- 4
Track and Hand Over
Ready, on-the-way and delivered steps are marked at the till; the guest follows them live and on WhatsApp. Payment is taken on delivery or at pickup.
Frequently asked questions
Is there a commission on pickup and delivery orders?
No. Genu takes no per-order commission; the order goes straight to the venue's till.
Is payment made online?
No. The guest orders from the QR menu without installing an app; payment is made to the venue on delivery or at pickup.
Can guests order when the venue is closed?
No. Remote orders are accepted only during opening hours; outside them the guest is shown the opening time.
What happens to a customer who orders and never collects?
They are marked 'No-show' at the till. Once the count reaches the venue's limit (default 2) they can no longer order remotely from that venue but can still order at the table; regular customers who have collected many orders get a tolerance. A manager can also close remote ordering for a phone number. Records belong to that venue only.
Which plan includes it?
The Online tab where the orders arrive is part of the till screen in the Pro plan.