Guest Sign-In over WhatsApp
Making guests fill in a sign-up form kills conversion. In Genu, when a guest taps sign in on the menu, they are verified over WhatsApp — no app, no password, no email confirmation. Verification runs on Genu's WhatsApp line, so the venue doesn't need to connect its own number. The verified guest's profile, address book, order history and loyalty points open in the menu, and the venue builds its loyalty program and customer segments on top of that identity.
Highlights
- Sign in with WhatsApp, with no app to download and no password to create.
- The sign-in button opens WhatsApp with a ready-made message.
- A code to type in on screen for devices without WhatsApp.
- Guest profile and delivery address book.
- Loyalty points and the welcome bonus go to the same identity.
- Guest data belongs only to the venue they signed in to.
How It Works
- 1
Turn On Sign-in
Enable guest sign-in in the panel; verification runs on Genu's WhatsApp line.
- 2
Guest signs in
The menu button opens WhatsApp and one message verifies them.
- 3
Profile opens
Address, history, favourites and point balance appear on their screen.
- 4
Know Your Guest
Order history and points balance are matched to the guest and the loyalty program runs.
Frequently asked questions
Do guests need to download an app to sign in?
No. The sign-in button opens WhatsApp with a ready-made message; the guest just sends it.
How does a guest on a computer sign in?
A code they can type in on screen is offered, so sign-in works on devices without WhatsApp too.
Is guest data shared with other venues?
No. Guest data belongs only to the venue they signed in to.