Customer Feedback System
The Genu feedback system lets customers rate and review menu items. From the venue panel you can view, reply to, and track the status of every piece of feedback.
Highlights
- Guests rate with stars from the menu.
- Optional written comments.
- All feedback in one list in the business panel.
- Track the status of each piece of feedback in the panel.
- Guests don't install an app to leave a rating; they send it from the QR menu.
How It Works
- 1
Customers Rate
Customers rate items from the menu with star ratings.
- 2
Collect Reviews
Optional text reviews can also be collected.
- 3
Manage
View all feedback from the panel and update its status.
- 4
Improve
Refine your menu and service based on customer input.
Frequently asked questions
How do guests leave a rating?
They rate with stars from the QR menu and can add a comment; no app to download.
Where do I see feedback?
In the business panel, where all feedback is collected in one list with its status.
Which plan includes feedback?
Premium and above.
QR Code MenuCreate a digital QR menu for your restaurant; guests open it on their phone without an app and can order from the table.Live Order TrackingSent to kitchen → Preparing → Enjoy your meal — the flow runs live on the customer's table screen.Pickup and Delivery Orders from the MenuGuests order for pickup or delivery from the QR menu without being at a table; the order lands in the till's Online tab with no commission.Happy HourA percentage or fixed-amount discount tied to days and hours; shown in the menu and applied automatically on every ordering channel.Student DiscountStudents are verified with the barcode of their e-Devlet student certificate; the venue sets a percentage or per-item student price.Customer BookA shared customer record at the till, in the manager panel and in the app: several phones and addresses, order history, total spend; delivery orders fill in by themselves.