Genu vs Hizmetra: An Honest Comparison (2026)
Genu is business software for restaurants, cafés and bars in Türkiye that brings the QR menu, bill and POS (cashier), waiter and kitchen display, stock and customer credit accounts together in a single panel. Hizmetra is a web-based POS and adisyon (bill) system designed for 17 business types such as cafés, restaurants, fast food and markets: it offers the QR menu, stock and cost, customer accounts, a kitchen display, delivery and courier tracking and delivery-platform orders in one panel.
Hizmetra's strengths are tiered, openly listed prices by staff count, no setup fee or long-term commitment, delivery-platform add-ons and a 1-month trial; Genu stands out with a Desktop cashier that sells fully when the internet is down, approval-based AI and waiter-approved QR ordering. The tables below put the data from both companies' official websites side by side, with dates.
Verification note
The Hizmetra information on this page was taken on 9 October 2026 from the public home and pricing pages of hizmetra.com. Hizmetra shows its prices excluding 20% VAT; Genu prices include VAT, so the VAT difference must be taken into account before comparing the two amounts directly. Offline operation is not stated on its official pages. Prices and features may change; always rely on the official website for current information. If you spot an error, let us know and we'll correct it.
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Price comparison: plans by staff count
| Genu | Hizmetra | |
|---|---|---|
| Pricing structure | Basic / Premium / Pro — each higher plan includes everything in the one below | Standart (1-3 staff) / Pro (4-7) / Max (unlimited) / QR Menu only / Kurumsal (quote); the staff count includes the owner; add-ons are separate |
| Amounts | Basic $199 · Premium $499 · Pro $999 (annual, VAT included) | Monthly on annual billing: Standart TRY 800 (TRY 9,600/year), Pro TRY 1,150 (TRY 13,800/year), Max TRY 1,650 (TRY 19,800/year), QR Menu only TRY 450 (TRY 5,400/year); on monthly billing TRY 960 / 1,380 / 1,980 / 540 — all excluding VAT; 2 months free on annual billing |
| What the plans cover | Basic: QR menu; Premium adds QR ordering, waiter panel, stock and recipes, customer accounts; Pro adds bills, the cashier, the kitchen display, end-of-day, the Desktop cashier, a commission-free pickup / home delivery channel and loyalty | The plan is chosen by staff count; the price includes the modules of the chosen plan, unlimited menu updates, QR designs and support, with 'no hidden items'. The QR System is an add-on (not needed in the QR Menu-only plan) |
| Add-ons (monthly, excl. VAT) | The QR menu is in every plan; QR ordering is included from Premium | QR System TRY 350, Order Call Screen TRY 540, Cloud Kitchen TRY 150 (per extra brand), Yemeksepeti TRY 200, Trendyol Go + Getir Yemek TRY 300, Migros Yemek TRY 200 |
| Free plan | Plans are paid; 30-day free trial | No free plan is stated |
| Trial | 30 days, no credit card required | 1-month free trial; no long-term commitment; payment by credit card through iyzico |
Work it out for your own scenario
Hizmetra's Standart plan is TRY 800/month + VAT on annual billing (TRY 9,600/year + VAT); the QR System add-on (TRY 350/month + VAT) and delivery-platform add-ons are added on top, and the plan rises as staff count grows. In Genu, bills, the cashier and the kitchen display are in Pro at $999/year (VAT included). The difference buys things like the Desktop cashier that keeps working during outages, waiter-approved QR ordering and approval-based AI. Delivery-platform integrations are on the roadmap.
Feature comparison
| Feature | Genu | Hizmetra |
|---|---|---|
| Selling when the internet is down | ✓ Pro + Genu Desktop: new orders, payments, closing bills, customer credit accounts and the end-of-day continue during an outage; when the connection returns, every transaction is recorded in the cloud exactly once | Web-based, no installation required; offline operation is not stated |
| AI assistant and MCP | ✓ Genu Assistant (proposes menu and price changes), Genu Pazarlama (marketing) and an MCP connection (ChatGPT, Claude, Cursor); approval-card based: nothing changes without approval, and every approval is logged under the approver's name. Daily AI credits in every plan | ✓ An AI menu assistant (AI Assistant page); an approval-card mechanism and an MCP connection are not stated |
| Own online ordering channel (commission-free) | ✓ Pro: pickup and home delivery, ordering from the menu, WhatsApp sign-in and order notifications, live order tracking; no per-order commission | ✓ Ordering directly from the menu via QR; Yemeksepeti, Getir Yemek, Trendyol Go and Migros Yemek orders in one panel (monthly add-ons); commission on its own channel is not stated |
| Waiter approval on QR orders | ✓ Premium+: a QR order goes to the waiter first and is sent on to the station (kitchen) once the waiter approves it | Not stated on the official pages |
| Item cancellation permission + mandatory reason | ✓ Cashier or manager role + a mandatory reason; every deletion is written with its reason to the audit log and the end-of-day cancellation list (who, when, why) | Not stated on the official pages |
| Table QR identity and join approval | ✓ Every table has its own QR identity; joining an occupied table goes to the people at that table for approval | Not stated on the official pages |
| Stock, recipes, customer accounts and expenses | ✓ Premium, Pro and Enterprise: automatic recipe-based deduction (gram quantities), goods receiving, stock counts, waste, product cost and margin; customer and supplier credit accounts (purchase invoices, supplier balance); expense tracking | ✓ Raw-material stock and product cost are tracked with sales; customer purchases, payments and balances in customer accounts; supplier accounts and expense tracking are not stated |
| HQ panel (multi-branch) | ✓ Enterprise: HQ panel (branch comparison, end-of-day coverage, automatic alerts), a single MCP connection for all branches; Pro price × branches for 2–3 branches, custom pricing for 4+ | ✓ Kurumsal plan (by quote): monitoring income and expenses from one centre for multi-branch venues and comparing performance |
| Kitchen display and printer | ✓ Station-based kitchen display, ESC/POS printers, Turkish character support (Pro) | ✓ Kitchen management and kitchen display pages exist; a preparation ticket prints automatically on the kitchen printer when a waiter order is entered; general printer support is not detailed |
| Delivery and courier | ✓ Pro: queue-numbered delivery bills, pickup and home delivery channel; courier tracking is not stated | ✓ Delivery program and courier tracking pages; an order tracking screen and a customer screen |
| Reservations and barcode | Staff record reservations at the cashier; there is no customer-side reservation | ✓ Reservation, barcode reader and staff management pages exist |
| Delivery-platform integration | Not available — on the roadmap | ✓ Yemeksepeti, Getir Yemek, Trendyol Go, Migros Yemek (add-ons) |
| Where the system runs | Cloud + Genu Desktop for Windows (outage-resilient cashier on the till PC) | Web-based; waiter orders can be entered from a phone or tablet |
'Not stated on the official pages' in the table does not mean the feature is absent — only that it could not be verified on Hizmetra's public pages on the comparison date. Confirm it in the sales conversation.
Difference in focus
- Hizmetra's structure: tiered, openly listed prices by staff count, a separate low-cost QR-menu-only plan, individual add-ons for delivery platforms, a 1-month trial and use with no commitment.
- Genu's structure: the operating system of a table-service restaurant — QR order at the table → waiter approval → station-based kitchen display → cashier → end-of-day; stock, recipes, customer accounts, expenses and multi-branch under one roof.
- Outage resilience: with Genu Desktop installed on the till, new orders, payments, closing bills and the end-of-day continue when the internet drops; Hizmetra does not state offline operation on its official pages.
- Where Genu stands out: approval-based AI (Genu Assistant, Genu Pazarlama, MCP), a commission-free own pickup/home delivery channel, item cancellation that requires a role plus a reason, and join approval through table QR identity.
- The best test for deciding: upload your menu to Genu and try it for 30 days in real service, without giving a credit card.
Frequently asked questions
What is the main difference between Genu and Hizmetra?
Pricing structure and scope. Hizmetra offers plans of TRY 800 – 1,650 per month excluding VAT (on annual billing) by staff count, plus add-ons for delivery platforms. Genu provides the cashier, kitchen display, QR ordering, stock, customer accounts and loyalty through Basic / Premium / Pro plans ($199 – $999/year, VAT included); delivery-platform integration is on the roadmap. The Desktop cashier that sells fully when the internet is down, approval-based AI and waiter-approved QR ordering are where Genu stands out.
Can I move my menu from Hizmetra to Genu?
Yes — we move your menu together with you. If you paid your previous provider 10,000 TL or more per year and your subscription is still running, your remaining months (up to 9) are added to your Genu annual subscription under the Transfer Bonus (Geçiş Bonusu); see the gecis-bonusu page for the terms.
Does Genu have Yemeksepeti/Getir integration?
Delivery platform integration is on Genu's roadmap. Today Genu manages delivery and takeaway sales through its own channel: queue-numbered delivery bills at the cashier, separate prices for table, takeaway and delivery, a packaging fee, and orders customers place from the menu all come together on the same screen; there is no per-order commission.
Is this comparison impartial?
This page was written by Genu; we are not an impartial third party and we don't pretend to be. What we do: take Hizmetra's data only from official sources, state it with its access date, write its strengths plainly, and put no claim we couldn't verify into the table.
Compare it with your own venue
Genu's 30-day free trial requires no credit card. Upload your menu and see the cashier, the kitchen display and a cashier that keeps working when the internet goes down in real service.
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